Stanley Steemer International, Inc. (the “Company”, “Stanley Steemer” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy applies to information we collect:
It does not apply to information collected by:
Please note that Stanley Steemer franchisees are independent entities and their processing of information is subject to their own independent privacy policies. For information on how a specific Stanley Steemer franchisee processes your information, please
direct your request to the relevant Stanley Steemer franchisee.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website, interact with our National Customer
and consent to the practices that it describes. This Policy may change from time to time. Your continued use of this Website, continued interactions with our National Customer Contact Center, or continued utilization of our Business Applications after
we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
for California Residents”.
Information You Manually Provide
We collect information you provide directly via the Website, our National Customer Contact Center and/or our Business Applications. The information we collect includes information that identifies, relates to, describes, is reasonably capable of being
associated with, or could reasonably be linked, directly, or indirectly to you. The categories of information we collect may include the following:
We collect information you provide at various points throughout your interactions with us, such as the following:
You may choose to voluntarily disclose other information when using our Website or interacting with our National Customer Contact Center that we do not request, and, in such instances, you are solely responsible for such information.
Information Collected Automatically
When you visit our Website, we automatically collect information about your device and how your device interacts with our Website or our National Customer Contact Center.
The categories of information we collect may include the following:
We may incorporate tracking technologies into our emails, our Website, our Business Applications as well as into our advertisements. Some of these tracking technologies may track your activities across time and services for purposes of associating the
different devices you use and delivering relevant ads and/or other content to you.
For further information on how we use tracking technologies for analytics and advertising and your rights and choices regarding them please see the sections entitled “Analytics, Advertising, and Retargeting” and “Your Rights and Choices” below.
Information Collected from Franchisees and Other Sources
We also may obtain information about you from other sources and may combine such information with information we have collected about you. The categories of other sources from which we may collect include the following:
We are not responsible for the accuracy of any information provided by other sources or the data practices of other sources.
Notwithstanding the above, we may use information that does not identify you (including aggregate information or information that has been de-identified) without obligation to you except as prohibited by applicable law. For information on your rights
and choices regarding how we use your information, please see the section entitled “Your Rights and Choices” below.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Notwithstanding the above, Stanley Steemer may disclose aggregated or de-identified information for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the
section entitled “Your Rights and Choices” below.
Our Website may contain links to other websites, or may be available through devices, not maintained or related to Stanley Steemer. These links and devices are not sponsored by or affiliated with our Website, or Stanley Steemer. We have not reviewed any
of the websites hyper-linked to or from our Website and have not reviewed any of the devices through which our Website or Business Applications may be available and are not responsible for the content or privacy practices of other websites, applications
or devices not maintained by Stanley Steemer. Such links and devices are accessed and used at the user’s own risk, and Stanley Steemer makes no representations or warranties about the content, completeness or accuracy of these links or devices, the
technologies. We strongly encourage you to read the privacy policies provided by other websites and devices manufacturers before you provide any information to them. Stanley Steemer does not explicitly or implicitly endorse websites hyper-linked to
our Website or devices through which our Website or Business Applications may be available or accessible.
Our Website may include social media features. These social media features may use tracking technologies to collect information about you, such as your IP address, which page you are visiting on our Website, and may set a cookie to enable the social media
feature to function properly. If you use social media features, information you post or provide access to may be publicly displayed on our Website or by the social network you use which is a separate entity. Similarly, if you post information on a
social network that references our Website (e.g., by using a hashtag associated with Stanley Steemer in a tweet or status update), your post may be used on or in connection with our Website. Also, both Stanley Steemer, Stanley Steemer franchisees
and the social network may have access to certain information about you and your use of our Website and the social media features. Social media features are operated by a social network, which is a separate entity and governed by the social network’s
when you speak to and/or use voice ordering services through our National Customer Contact Center.
in order to provide advertisements about goods and services likely to be of greater interest to you, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our Website, help us serve
relevant internet banner advertisements on our Website and on other services, and track use of our internet banner advertisements and other links from our business partners’ services to our Website. We may use the information collected on our
Website for online behavioral advertising purposes including retargeting and to customize ads to you when you visit other services.
We also use audience matching services to reach people (or people similar to people) who have visited our Website or are identified in one or more of our databases (“Matched Ads”). We accomplish this by uploading a customer list to a technology
service or programmatically by incorporating technologies such as pixels, SDKs, or APIs from a technology service into our own Website, and the technology service matching common factors between our data and their data. For instance, we may incorporate
the Facebook pixel on our Website and may share your email address with Facebook as part of our use of Facebook Custom Audiences. Some technology services may provide us with their own data, which is then uploaded into another technology service
for matching common factors between those datasets.
As indicated above, the entities providing these services may act as our Service Providers, or in certain contexts, independently decide how to process your information. Information collected by these services may be transmitted to and stored on servers
in the U.S. (or elsewhere). We encourage you to familiarize yourself with and consult their privacy policies and terms and conditions.
For further information on the types of tracking technologies we use and your rights and choices regarding analytics, interest-based advertising, and Matched Ads, please see the sections entitled “Information Collected Automatically” above and “Your
Rights and Choices” below.
Review and Update of Account Information
You have the right to access certain account information that you have voluntarily submitted to us through the Website. You may correct, update, amend, delete, or remove that information by making the change within your Stanley Steemer online account
or contacting us as set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with
our legal obligations, resolve disputes, and enforce our agreements. California Residents have additional rights as set forth in the section entitled “Additional Disclosures for California Residents” below.
Tracking Technologies Generally
Most web browsers (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your
device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
The location data collected through an app depends on your device settings and app permissions. You can exercise choice over the location data collected through our app by: (i) for GPS data, disabling location in your device settings or disabling
location permissions to that application; (ii) for Bluetooth data, disabling Bluetooth and any Bluetooth scanning option in your device settings; or (iii) for WiFi data, disabling WiFi and any WiFi scanning option in your device settings. You
can stop collection of all location data via an application by uninstalling the app.
Please be aware, if you disable cookies or other device tracking features you may not be able to use certain functions of our Website.
Analytics and Advertising
In addition, some of the advertisers that perform advertising-related services for us and our partners may offer their own opt out choice:
Please be aware that, even if you are able to opt out of certain kinds of interest-based advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain interest-based
advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks).
To opt out of us using your data for Matched Ads, please contact us as set forth in the “Contact Us” section below and specify that you wish to opt out of Matched Ads. We will request that the applicable technology company not serve
you Matched Ads based on information we provide to it. Alternatively, you may directly contact the applicable technology service to opt out.
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting “Limit Ad Tracking” (for iOS devices) or “Opt Out of Interest-Based
Ads” (for Android devices).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. Stanley Steemer is not responsible for effectiveness of, or compliance with, any other parties’ opt
out options or programs or the accuracy of their statements regarding their programs.
In order to provide service to you, we may send you communications related to your transactions, security or the administration of our Website. From time to time, Stanley Steemer may also send you other messages or updates about our Website, Stanley
Steemer, or our Promotions and other activities. If you do not wish to receive promotional communications from Stanley Steemer, you can opt out at any time by following the instructions provided in those communications or by contacting us
as set forth in the section entitled “Contact Us” below. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account, servicing, or our
ongoing business relations.
Your California Privacy Rights
Your Nevada Privacy Rights
We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our Website from outside of the U.S., please be aware that information collected through our Website may be transferred to, processed,
stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Website or provision of any information therefore
Our Business Applications collect information to allow customers and others to track the information related to their service order which may include the identity and location of Stanley Steemer Technicians. If you are an employee of Stanley
Steemer or an employee of an independently owned and operated Stanley Steemer franchisee who provides services to customers (“Technicians”), you understand that we may process information collected about you through your use
permissions, which will turn on various device features necessary for Business Applications functionality, such as turning on the microphone to make and receive calls, enabling GPS and location tracking to calculate location and arrival
times, and authorizing notifications to receive new orders in the Technician order queue. For more information on the Business Applications, please review the Terms and Conditions applicable to our Business Applications. If you are a Technician
and a California resident, you understand that information collected about you is used solely within the context of your role as an employee Stanley Steemer or and independently owned and operated Stanley Steemer franchisee.
Our Website is directed toward and designed for use by persons aged 18 or older. Stanley Steemer will not approve applications of, or establish or maintain registrations for any child whom Stanley Steemer knows to be under the age of 13. Stanley
Steemer does not solicit or knowingly collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) from children under the age of 13. If Stanley Steemer nevertheless discovers that it has received personal
information from an individual who indicates that he/she is, or whom Stanley Steemer otherwise has reason to believe is, under the age of 13, Stanley Steemer will delete such information from its systems. Additionally, a child’s parent
or legal guardian may request that the child’s information be corrected or deleted from our files by contacting us as set forth in the section entitled “Contact Us” below.
We do not knowingly “sell” the personal information of minors under 16 years old who are California residents without their affirmative authorization.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given
you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information
via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information
is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Stanley Steemer reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Stanley Steemer will post a notice prior to the change becoming effective on its homepage and a link
to the new policy. Your continued use of our Website, National Contact Center or Business Applications following the posting of changes constitutes your acceptance of such changes.
Via Regular Mail:
Stanley Steemer International, Inc.
Attn: Compliance Department
5800 Innovation Drive
Dublin, Ohio 43016